Refund Policy for Custom Printing Services
Last Updated: July 29, 2025
Our Commitment to Quality Custom Printing
At Banner Stickers Printing, we’re dedicated to delivering exceptional custom printing services that exceed your expectations. Whether you order custom banners, personalized stickers, branded apparel, or printed cups, we stand behind the quality of every product we create. This refund policy explains our terms for custom printed products and how we handle any issues that may arise with your order.
We understand that ordering custom printing services is an investment in your brand, and we take that responsibility seriously. This policy has been designed to be fair to both our customers and our business while accounting for the unique nature of personalized, made-to-order products.
Understanding Our Custom Printing Refund Policy
Why Custom Products Have Different Refund Terms
Custom printed products are created specifically for you based on your unique designs, specifications, and requirements. Unlike standard retail items, each custom banner, sticker, or printed product we create cannot be resold to another customer. This is why our refund policy for customized printing differs from regular retail purchases.
However, we absolutely guarantee the quality of our work. If we make a mistake or if your custom printed product arrives damaged or defective, we’ll make it right—either through a replacement or refund.
General Refund Terms for Custom Printing Orders
Here’s what you need to know about refunds for our custom printing services:
Custom and personalized products are non-refundable unless they arrive defective, damaged during shipping, or incorrectly printed due to an error on our end.
Refund processing time: Once a refund request is approved, we process it within 7 to 10 business days. The refund will be issued to your original payment method.
No buyer’s remorse refunds: We cannot offer refunds simply because you changed your mind after confirming your order. Since custom printing products are made specifically for you, please review all details carefully before placing your order.
Approval is required: All refund requests are reviewed individually. We’ll need supporting documentation (like photos) to verify any defects or errors before approving a refund or replacement.
Products Covered by Our Refund Policy
Our custom printing services include a wide range of products. Unless they arrive damaged or with manufacturing defects, the following items are considered final sale:
Custom Printed Marketing Materials
- Custom flyers and brochures for business promotions
- Custom vinyl banners for indoor and outdoor advertising
- Custom stickers including die-cut stickers, vinyl stickers, roll stickers, and sheeted stickers
- One-way vision vinyl prints for window advertising
Custom Printed Packaging and Drinkware
- Custom printed paper cups for coffee shops and cafes
- Personalized plastic cups for cold beverages
- Custom ice cream cups with your branding
- Branded milkshake cups for restaurants and food trucks
Custom Printed Apparel
- Custom printed t-shirts for teams, events, and businesses
- Personalized hoodies with your logo or design
- Custom polo shirts for professional uniforms
All these custom printing products are made to order based on your specifications, which is why they cannot be returned for a refund unless there’s a legitimate quality issue.
When You Can Get a Refund or Replacement
We want you to be completely satisfied with your custom printing order. You may be eligible for a full refund or free replacement in the following situations:
Manufacturing Defects and Printing Errors
If your custom printed product has clear printing defects caused by our production process—such as smudges, misalignment, color bleeding, or poor print quality—we’ll replace it at no cost or issue a full refund.
Damaged Products
If your custom banners, stickers, or other printed products arrive damaged due to shipping or packaging issues, we’ll send you a replacement immediately or refund your purchase.
Incorrect Orders
If we printed the wrong design, used incorrect colors, printed the wrong size, or made any other mistake that doesn’t match your approved order, we take full responsibility and will reprint your order or provide a refund.
Production Mistakes
If our team made spelling errors, used the wrong artwork, or made any other production error that wasn’t present in your approved proof, we’ll fix it free of charge.
Shipping Delays Caused by Us
If your custom printing order arrives significantly later than promised due to our production delays (not carrier delays), we may offer a partial refund or rush a replacement order with expedited shipping at no extra cost.
What’s Not Covered by Our Refund Policy
To avoid misunderstandings, here’s what is NOT eligible for refunds:
Customer-Provided Design Issues
If you submitted artwork with typos, spelling errors, low-resolution images, or design flaws, and we printed exactly what you approved, we cannot offer a refund. This is why we always encourage customers to carefully review their design proofs before approval.
Normal Color Variations
Due to differences between digital screens and physical printing, minor color variations (typically 5-10%) are normal and expected in custom printing. This is standard across the printing industry and not grounds for a refund.
Customer Delays
If your custom printing project is delayed because you submitted artwork late, took too long to approve proofs, or didn’t respond to our communications, we cannot be held responsible.
File Quality Issues
Poor quality images, incorrect file formats, or files that don’t meet our printing specifications may result in lower print quality. We’ll always inform you of these issues before printing, but if you approve the order anyway, refunds won’t be available.
How to Request a Refund for Defective Custom Printing
If you receive a defective, damaged, or incorrect custom printed product, follow these steps:
Step 1: Contact us quickly – Reach out within 3 days of receiving your order. This helps us address issues promptly and track any patterns with shipping or production.
Step 2: Provide proof – Send us clear photos showing the defect, damage, or error. Photos help us verify the issue and prevent similar problems in future orders.
Step 3: Include your order details – Provide your order number and a detailed description of what’s wrong with your custom printed product.
Step 4: We review and respond – Our team will review your claim within 24-48 hours. If the issue is verified, we’ll offer either a free reprint/replacement or a full refund, depending on what works best for your situation.
Our Return Policy for Custom Printed Products
Because all our products are custom-made specifically for each customer, we generally don’t accept physical returns. However, if our quality control team needs to inspect a defective item to improve our processes, we may request that you return it.
Important: Do not return any custom printed products without our authorization. Unauthorized returns will not be accepted or refunded, and you’ll be responsible for return shipping costs.
Canceling Your Custom Printing Order
We understand that sometimes plans change. Here’s our cancellation policy:
Early cancellations: You can cancel your order within 2 hours of placing it, but only if production hasn’t started yet. Contact us immediately if you need to cancel.
After production starts: Once we begin printing your custom banners, stickers, or other products, we cannot cancel the order or issue a refund. Materials have been used and the product has been customized specifically for you.
This is why we always send design proofs for approval before starting production. Please review everything carefully before giving us the green light to print.
Shipping Delays and Custom Printing Orders
We work with reliable shipping partners to deliver your custom printed products on time. However, some delays are beyond our control:
Not our responsibility: Delays caused by shipping carriers, severe weather, customs clearance (for international orders), or incorrect shipping addresses provided by customers.
Our responsibility: If the delay was caused by our production team or we shipped late, we may offer a partial refund or reprint your order with expedited shipping at no charge.
Bulk and Wholesale Custom Printing Orders
For large-scale custom printing projects and wholesale orders, please note:
Minor variations between individual pieces are normal in bulk printing. This is standard industry practice and not considered a defect unless the variation significantly affects the product’s usability or appearance.
If you have concerns about bulk order quality, please contact us before placing your order so we can discuss quality standards and expectations.
Resolving Issues with Your Custom Printing Order
We believe in open communication and fair solutions. If you have any concerns about your custom printed products:
Contact us first: Reach out to our customer support team. Most issues can be resolved quickly and satisfactorily without escalation.
We work with you: Our goal is to find a solution that makes you happy while being fair to both parties.
Final resort: Legal action or payment disputes should only be considered after we’ve had the opportunity to address your concerns through normal customer service channels.
Contact Our Custom Printing Support Team
Have questions about our refund policy or need help with an order? We’re here to assist you:
📧 Email: info@bannerstickersprinting.com
📞 Phone/WhatsApp: +1 (720) 803-3725
🌐 Website: https://bannerstickersprinting.com/
Our customer support team is ready to help with any questions about custom banner printing, personalized sticker orders, branded apparel, or any other custom printing services we offer.
Your Satisfaction with Custom Printing Matters
We’ve built our custom printing business on quality, reliability, and excellent customer service. While the personalized nature of our products requires specific refund terms, we stand firmly behind our work. If there’s a legitimate issue with your custom printed banners, stickers, apparel, or any other product, we’ll make it right.
Thank you for choosing Banner Stickers Printing for your custom printing needs. We’re committed to delivering high-quality products that help your brand shine!